"I have been lucky enough to have experienced Susan’s facilitation skills on several occasions with differing groups both large and small and have been amazed at her ability to bring us all along, engage our input, keep us to task, tie a multitude of complexities together and enable great outcomes.
She has a wonderful way with people, highly developed understanding of leadership and interpersonal relationships and unlike many other facilitators an affinity with business principals. I would highly recommend Susan’s facilitation services."
Mark Herbert, Manager, Infrastructure Design, Water Corporation
"As a facilitator Susan is a very skilled operator. In a recent workshop she was able to navigate a large group of engineers through a two day agenda and keep all involved and interested. The workshop was well received and resulted in positive outcomes that will hopefully lead to the participants working closer together and delivering better outcomes."
Stephen Horrocks, Project Director – Wastewater, Water Corporation
“ ... Susan was able to successfully facilitate the group’s emotions, taking their skepticism and translating it into what it really was . . . resignation due to long term frustration. Then most importantly, with her positive approach and skillful facilitation the groups re-energised, connected and were transformed into a united high performance team ...”
D.M., Managing Director, Success Training Australia P/L
“ ... An extremely skilled and versatile facilitator who achieves outcomes, Susan is energetic, engaging, pragmatic and creative. Aside from her obvious intellect, vast experience and insight, Susan’s strengths also lie in her ability to constantly adapt her style to suit her audience or client, and her willingness to partner with HR and share her knowledge with other professionals in her field ...”
Christine Boulton, Senior HR Advisor - Racing and Wagering WA
“Susan, I would like to express my thanks for the 2 day Presentation Skills course you ran. It is one of the most useful courses I have been on, was well paced, gave good opportunities for practicing what we had learned and kept up a high level of energy and interest for the participants .… Thank you again for the very practical skills you taught us.”
Mark Treloar, Indigenous Land Corporation
“ ... As a coach, Susan has keen insight, and her enormous range of coaching tools results in her being able to work deeply with a very pragmatic focus ..."
Simon Wilkinson, Branch Manager - Elders Bunbury
“Measurable benefits have been achieved in my influencing capabilities, work productivity and career opportunities through the implementation of the strategies Susan and I designed specifically for my needs. I can recommend Susan without reservation for anyone or any company seeking to improve their personal or business performance.”
Gary Matson, Principal Consultant - QSE Integrated, Perth
“ ... Your style of facilitating was very unique in the way you involved all of us. What also made a difference was your ability to draw out what each of our visions are for the business. The way you examined the business in terms of systems, sales and service – inviting each of us to look at areas we could both individually and as a team improve – helped each person fully participate ...”
Tony Amor, Dealer Principal - Tony Amor Yamaha
“ ... I would highly recommend this course as it not only equips you with tools in communicating effectively with and managing colleagues from all levels, it also provides the opportunity to reflect on your own behaviour and how to increase positivity and collaboration within your own team and across the workplace ...”
EL1, Department of Communications – Canberra
“ ... Susan’s insight and coaching has provided structures, strategies, processes, step-by-step guides and tools to enable and empower me to plan and take action ...”
Nathan Shearer, National Competency Lead - Ajilon
“ ... The skills and techniques I learned on the program found immediate application when I returned to work. The course has helped me to navigate calmly through these conflicts and arrive at resolutions which satisfy everyone involved. I recommend this course to anyone that manages a team or has ever had any challenges in working with supervisors, stakeholder groups or people more senior ...”
Dan Beck, Senior Patent Analyst, Office of the Chief Economist – IP Australia
“ ... Susan, thank you so much for all the time and effort you have put into our coaching relationship whilst I was with Unisys West. It has exceeded all my personal expectations. I have found the experience very rewarding and beneficial to me. I have been able to deploy the principles we have worked through and realised a significant result in my communications, relationships and levels of engagement with my team and other staff. I would be more than happy to act as a referee.”
Peter Price, Former CEO - Unisys West Pty Ltd
“Working with Teams and Conflict Resolution are most certainly Susan’s forte … her personal skills, intuition, honesty, humour, clarity and compassion allow her to enrol people in believing in the value of connecting, resolving issues and collaborating”.
H.R., Managing Director - Successories, Victoria
“ ... Susan has demonstrated she is a masterful leadership facilitator and coach. She consistently and unerringly balances the need for compassion, empathy and caring with the need to have people face head-on aspects of themselves which manifest in outward observable behaviour – which they may not naturally be inclined to examine. Susan continues to work with us as a coach and facilitator for our ever-evolving leadership development program ...”
Glen Coghlan, Director, People & Culture – Ajilon
"Susan provided excellent support and assistance with the design and facilitation of an extended series of consultation workshops across the state. The consultations were an integral part of the Third Review of the General Gumala Foundation and Trust Deed. She managed the complex tasks and the demanding work settings with great professionalism and delivered excellent summaries on each of the consultations to permit compilation of the Review Report (see www.gumalatrust.com). We would have no hesitation in recommending Susan for her skills in process design, community engagement and facilitation."
Tony Cooke, Executive Officer - Gumala Investments Pty Ltd
“Susan Kroening worked with Ajilon over a 24 month period as our Leadership Coach and has made a tremendous impact on our organisation! Collaborating with both our HR Director and General Manager of Operations, Susan worked with us to design a framework that will have continual leadership development as a fundamental activity within Ajilon ...”